If you receive the goods and you are not happy with them, let us know and we will talk you through other products that we have that will work for you. We will, however, exchange the goods within seven days of shipping for other stocked goods if you make a mistake on sizing or for any other reason. Please choose carefully as we do not refund if you change your mind. Should you decide you no longer wish to receive our e-mails, please go to the unsubscribe link on the e-mail or reply stating you would like to unsubscribe. We do not sell, trade or barter databases with anyone. Privacy Policyīe rest assured, we will not pass your e-mail on to anyone that is not within the Canoe & Kayak group. Please email your enquiry to or phone +64 and we will get you a deal that will make you smile. If they have gone missing the sooner we know the sooner we will be able to sort it.ĭeliveries outside New Zealand are priced on application to ensure we get the most cost-effective option for you. If your goodies fail to arrive within the expected time frames give us a call and we will sort it out. Please contact us on and we will get it sorted. If your goods are damaged when they arrive, DO NOT ACCEPT THEM. If your goods are Damaged or don’t show up? Please note: this does not apply to Roof boxes. If you have any questions please give us a call on or email Freight On Orders $500 And Over Deliveries are normally Monday to Friday and exclude public holidays. If this change is unacceptable to you, then a full refund will be issued at your request.Ī signature will be required to accept delivery of the goods, so someone will need to be there to accept the delivery. If the product is for any reason unavailable, then we will be in touch within 24 hours (excluding weekend and public holidays) to confirm whether a change of product can be arranged to your satisfaction. If this date is unacceptable to you, then a full refund will be issued at your request. If the product is temporarily out of stock, we will be in touch within 24 hours (excluding weekend and public holidays) to confirm the expected delivery date. We expect most products will arrive within three days for small items and up to five days for roof boxes. When we receive your order we will start processing it, we expect that most products are in stock and would be on its way to you within 24 hours (excluding weekend and public holidays). Collect in store - FREE - just let us know which store location you would like to pick up from on your order details!.Roof Boxes - $50 (delivery is to the nearest freight depot only - we cannot ship directly to a residential address as these need to be signed for on pick up).Orders $500 and over - FREE freight! (excludes roof boxes).Orders under $500 - freight is only $9.95 on accessories and roof racks under $500.The Manager, Canoe & Kayak Ltd, 545 Te Rapa Road, Hamilton, 3200ĭelivery and Freight BUYING ONLINE - FREIGHT (roof racks that require drilling)ġ/pop down to, or call your local Roof Rack Centre. This does not include permanent mount roof racks. Please go to our contact us page for any assistance you may require.įree Installation: We will fit at our premises, any clamp-on roof rack system purchased from us. We pride ourselves on our amazing sales support. Goods to be returned to the store of purchase, or bring the vehicle into the store of purchase and we'll find a solution that best suits your needs.Freight is the responsibility of the purchaser.Any credit must be used within 7 days of issue.The goods must be in ‘as new’ condition with the original packaging.In this way, we guarantee your purchase will fulfil your needs. If you are not happy for any reason, you can exchange your purchase within seven days of purchase. No cash refunds are given. You will find us very keen to have you as a long-term customer and hence will always endeavour to get you a price that you will be very happy with. We price our stock fairly and do not over inflate the price so we can discount you into buying on sales.
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